Contact Us at:
1-800-517-5384

 

 




Knowledge Base:  
Pentair Intellitouch Troubleshooting
Last Updated: 08/12/2010
  1. Indoor controller is unresponsive.
    1. The Intellitouch still operates in SERVICE or MANUAL mode at the outdoor control panel.

                                                               i.      The indoor controller is blank

1.      Using a service controller, power down the outdoor panel and plug the service controller in to the outdoor panel.  Power back up the outdoor panel.  If the service controller operates the system correctly, there are two possible problems.  Power down the Intellitouch system again.  Remove the indoor controller from inside the home.  Using the service controller jumper wire connect the indoor controller as you did the service controller at the outdoor panel.

a.       If the indoor controller functions properly you have a problem with the low voltage wiring from the indoor panel to the outdoor panel.  Verify the colors and positions match.  If they do, you need to replace the low voltage wiring.

b.      If the indoor controller still remains blank you need to replace the indoor controller.

                                                             ii.      The indoor controller lights up but you have no control of the system and get communication error messages.

1.      Using a service controller, power down the outdoor panel and plug the service controller in to the outdoor panel.  Power back up the outdoor panel.  If the service controller operates the system correctly there are two possible problems.  Power down the Intellitouch system again.  Remove the indoor controller from inside the home.  Using the service controller jumper wire connect the indoor controller as you did the service controller at the outdoor panel.

a.       If the indoor controller functions properly you have a problem with the low voltage wiring from the indoor panel to the outdoor panel.  Verify the colors and positions match.  If they do you need to replace the low voltage wiring.

b.      If the indoor panel continues to behave the same way you need to replace the motherboard.

    1. Neither the indoor controller or the outdoor panel can control the Intellitouch

                                                               i.      All LED lights on the outdoor panel are lit at the same time.

1.      Likely cause is a failed motherboard or the personality board.

                                                             ii.      No LED lights will light up at the outdoor panel.

1.      Verify voltage to the Intellitouch transformer.

a.       If no voltage is present the problem lies in the supply voltage, not the Intellitouch.

2.      Verify voltage out of the Intellitouch transformer.

a.       If you have voltage in but no voltage out the problem lies within the Intellitouch transformer.

b.      If you have voltage out of the transformer you have a problem with the Intellitouch motherboard.

    1. Both panels appear to operate properly however there is a device that will not turn off unless the breaker is turned off.

                                                               i.      Check the device relay.  If you unplug the relay from the personality board and the device continues to run the relay has failed and needs to be replaced.  If the device shuts down there is a problem with one of the printed circuit boards, most likely the personality board.

    1. Both panels appear to operate properly however there is a device that will not turn on.

                                                               i.      Verify voltage in to the relay when the Intellitouch is operated in SERVICE or MANUAL mode.

1.      If the voltage in is good, verify voltage out.

a.       No voltage out indicates a failed relay

b.      Good voltage out indicates a problem with the wiring out or failed device.

2.      If there is no voltage in the problem is in the supply power.

  1. The iS4 or iS10 spa side switch does not function correctly.
    1. Verify the switch is enabled on the service or indoor controller.

                                                               i.      If the switch is disabled in the Intellitouch control system, enable the switch.

1.      Occasionally there is a problem where the Intellitouch will disable the switch repeatedly after you enable it.

a.       Perform a hard reset and reprogram both the indoor and outdoor panels.

b.      If this continues, the motherboard needs to be replaced.

                                                             ii.      Verify the switch is programmed for the correct devices.

1.      If the switch is enabled and set for the correct devices you have a failed iS4 or iS10

  1. The ScreenLogic system is not functioning correctly.
    1. Reboot the controller and check the system operation again.
    2. Make certain that your ScreenLogic router is powered up.
    3. Verify low voltage wiring is connected properly and not damaged, including the Ethernet connections.
    4. Reset the protocol adapter.
    5. Verify the network address is correct in your device as well as the WEP encryption key.
    6. Verify your battery is charged in your wireless device.
    7. You may need to install a range extender kit for the home network to allow signal at all points in your home.


Was this article helpful?

Comments:
 

Related Articles
 > Swimming pool filters
 > How to maintain pool equipment.
 > Does your pool motor need to be replaced?
 > Sand Filter Troubleshooting
 > Pool equipment life expectancy
 > In Floor Pool Cleaners
 > Floor Cleaning system troubleshooting
 > Energy Efficient Pool Equipment Alternatives
 > Cooling swimming pools can be a simple affair.
 > What is ORP and how does it relate to my pool water?
 > Skimmer Replacement
 > Understanding pump ratings and the differences between Full-Rated, Up-Rated, and Max-Rated