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Returns Policy

You may return an item sold to you by ThePoolGuyStore.com up to 30 days after purchase. The product must be in good condition, un-used, in original packaging, and must have all parts, accessories and paperwork. A re-stock fee of 20% will be applied.

Any claims to missing parts, items or damaged goods for any orders must be made within 30 days of delivery date.

We are not able to credit your shipping and handling fees if the wrong product was delivered due to customer error. However, if you received the wrong products due to an error on our behalf we will pay for the return services fees and you will receive a full refund or exchange.

To return an item to ThePoolGuyStore.com please call our customer service number or contact us at customerservice@thepoolguystore.com and you will be given instructions for the return. Any items returned without prior communication, may be be refused.

We will process your refund receipt of the returned items.

Products that cannot be returned:

Pool Chemicals
Spa Chemicals
Pool Cleaners that have been used
Special Orders
Pool/Deck Paint
Custom Manufactured Loop-loc Safety Covers
Spa Covers